Build your brand
Online Reputation Management
Listen carefully. Respond with clarity.
Your investment
Know the starting point.
Starting agency fee · Routine monitoring for one brand across two agreed public channels.
Included at this starting scope
- Review of up to 30 relevant mentions/reviews monthly
- Up to 20 client-approved response drafts
- One issue log and escalation summary
Crisis communications, legal complaints, specialist removal support, publisher charges and 24-hour monitoring are extra. Review removal is not promised.
Agency fees in INR for the starting scope shown. Advertising spend, third-party charges and applicable taxes are extra. Your final fee and scope are agreed in writing before work starts.
01 / The opportunity
A useful place to start.
Reputation is shaped by customer experience and the way a business responds. We establish a practical process for listening, recognising recurring issues and handling public feedback responsibly.
02 / The scope
What the work can include
- Review, mention and social-listening plan
- Genuine customer-review request workflows
- Response principles and approved templates
- Customer-feedback themes and issue classification
- Complaint and escalation workflow
- Reputation trend reporting
The final scope is agreed after reviewing your starting point, access, priorities and available resources. Deliverables and responsibilities are documented before work begins.
03 / Applied intelligence
Where AI helps
AI helps group feedback and draft responses. Sensitive complaints, personal information and public statements are reviewed by an authorised person.
Clear accountability. AI supports the process; it does not replace permission, accurate business information or responsible judgement.
04 / Meaningful progress
How we measure progress
Monitor recurring issues, response handling and feedback themes. Operational improvements matter more than a cosmetic change in sentiment.
05 / The process
From the first conversation to delivery
- Understand: establish the business goal, starting point and practical constraints.
- Agree: prioritise the scope, ownership, access and useful measures.
- Deliver: create and implement the agreed work with appropriate review.
- Improve: assess evidence, explain limitations and recommend the next action.
Questions worth asking
Can negative reviews be removed?
Removal depends on the platform’s rules and review process. We can assess and report potential policy violations, but cannot promise removal or replace authentic feedback with fabricated reviews.
How is the engagement priced?
Our starting fee is ₹1,500 per month for the starting scope shown above. The pricing panel lists the included work and extra costs. A written quote confirms your final scope, fee and applicable taxes before you commit.
Can we start with a focused project?
Yes. A focused review, defined deliverable or limited implementation can establish a useful baseline before a larger commitment.
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Make your next move
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