Make discovery useful
Review Google Business Profile details, service information, categories and the consistency of the business name, address and phone.
Local business · Illustrative solution
A connected discovery and enquiry journey for an independent local service business.

The starting question
A local business has useful services, but inconsistent online information and scattered enquiries make it harder for customers to take the next step.
Review Google Business Profile details, service information, categories and the consistency of the business name, address and phone.
Create a focused service page with clear coverage, genuine business information and a simple enquiry route.
Design an authorised WhatsApp intake with approved answers, a clear permission model and a handoff to the business.
Compare profile interactions, website enquiries and the quality of conversations recorded by the team.
Track enquiries that are actually received, relevant service requests, response time and agreed next steps. Establish a baseline before discussing change.
Turn local searches into a clearer first impression.
Be relevant where your next customer is searching.
Give every enquiry a clear, timely next step.
Make your next move
A new idea. A challenge to solve. An ambition to grow. Tell us what you have in mind.